MWS Tele.com at a Glance

MWS Tele.com is a leading reseller of telecoms solutions, focused on the contact centre marketplace. We combine an advanced voice platform with our own innovative applications to provide a range of effective contact centre solutions.

UK & International
Numbers

We provide UK geographic, non-geographic and international numbers from over 200 countries.

Advanced Voice
Solutions

From standard routing, to complex IVR and call queuing, our hosted platform makes inbound call management simple.

Multi-Channel
Platform

Along with voice, we can help manage email, chat and social media channels through an advanced agent desktop application.

Innovative Contact
Centre Apps

We offer a range of innovative contact centre applications, from our post-interaction CSAT tool to our social media platform.

MWS CSAT
Application

A leading, multi-channel customer satisfaction solution that delivers real-time voice of the customer (VoC) insight.

MWS DigiDesk
Application

An advanced social media monitoring, analysis and engagement platform designed for the contact centre space.

Recent Posts

Contact Centres Need To Embrace Digital To Survive
Dimension Data’s 2015 Global Contact Centre Benchmarking Report came with the tagline ‘Contact centres… go digital, or die’. It’s quite a powerful title, but
Posted by | Views 23
The Regulatory Changes To 08 and 09 Numbers Explained
Ofcom, the communications regulator, has made a range of significant changes to the way consumers are charged for calling non geographic numbers, that’s those
Posted by | Views 16
Why We Need Tangible CSAT Metrics For Social Customer Service
There’s been a lot written about a social customer service revolution, where we’ve seen social media move from primarily a marketing channel, to a customer
Posted by | Views 19

Introducing DigiDesk

Try out our new social wallboard free for 30 days! Track social insight across multiple social profiles in real time and choose from a range of ‘widgets’ to create your own bespoke view. Contact us via the form below to get your trial account set up today…